30+
Programs launched for healthcare, insurance, ecommerce, and professional services brands.
Business Process Outsourcing
Operations that scale.
Conversations that convert.
Parlons BPO partners with growing companies to run customer support, technical helpdesk, sales outreach, and back-office work — so your team can stay focused on the core business.
- First-contact resolve
- 92%
- Languages supported
- 12+
- Coverage
- 24/7
Request a proposal
Tell us what you need
Share a few details and a specialist will follow up within one business day.
About us
A BPO partner built for clarity, speed, and care.
Parlons means “let’s talk.” We built the company around that idea: clear communication with your customers, and a straightforward working relationship with your team.
From inbound support queues to outbound campaigns and back-office processing, we staff trained specialists, document every workflow, and report on the metrics that matter — quality, speed, and customer satisfaction.
- Dedicated account leadership
- QA on every program
- Secure, compliant operations
- Flexible US & nearshore teams
NPS 68
Client-reported satisfaction across active outsourcing programs.
How we work
Discovery, playbook design, a controlled pilot, then a measured ramp. You keep visibility through shared dashboards and weekly operating reviews.
Services
Outsourcing built around the work you need done
Choose a single function or a bundled program. Every engagement includes training, quality monitoring, and a named operations lead.
Customer Support
Inbound voice, chat, and email teams that resolve issues on the first contact and protect your brand voice.
Technical Helpdesk
Tier 1–2 support for products and platforms, with ticket hygiene, escalation paths, and knowledge-base upkeep.
Sales & Lead Generation
Qualified outreach, appointment setting, and follow-up campaigns measured against booked meetings — not just dials.
Back-Office Operations
Data entry, claims intake, document processing, and order management handled against agreed turnaround times.
Healthcare Support
Benefits questions, scheduling, and member services run with privacy-first workflows and documented QA.
Multilingual Contact Center
English, French, and additional language coverage so every customer can speak in the language they prefer.
Testimonials
What operations leaders say
“Parlons stood up our after-hours support line in three weeks. Handle time dropped, and our CSAT held through peak season.”
“The helpdesk team actually reads the playbook. Escalations are clean, and we finally have reporting we can take to leadership.”
“We needed bilingual coverage without building a second site. Parlons gave us English and French agents who sound like our brand.”
Ready to move work off your plate?
Share your volumes and we will propose staffing, hours, and a 90-day plan.